Frequently
Asked Questions Reservations
and Deposits
To confirm the reservation if reservation is made 14
days or more in advance, Gatlinburg Cabins requires a 50% deposit of the total
cost in addition to a $20 non-refundable processing fee. The remaining balance
(including 9.25% tax) will be due 48 business hours prior to your check-in date.
The balance will be charged to the credit card on file. If your reservation is
made within 14 days of your arrival, payment in full is required at the time of
reservation. We accept payment in the form of Visa, MasterCard, and American Express.
If you use more than one credit card you will have additional processing fees.
We do not accept cash or checks for either the deposit or the remaining balance
payment. Any reservation with an arrival date or departure date which falls on
a national holiday will incur an additional $30 non-refundable fee.
Pets
Pets
are allowed designated "pet-friendly" cabins. Eviction and a forfeiture
of rent will occur if a pet or evidence of a pet is found during a stay in any
cabin that is not pet friendly. Guests will also be subject to fines and may incur
additional charges for damages.
Check-in
and Check-out
Check-in
time is anytime after 4 PM. If you come before then our maid service may be there
preparing the cabin for your stay. Check-out time is on or before 11 AM. This
will give us enough time to prepare the cabin for the next guests. No early check-ins
are allowed.
Smoking
For
the health of all of our guests and log cabins, we have a strict NO SMOKING policy.
Refunds
Pigeon
Forge Chalets & Cabin Rentals does not supply refunds for any reason including
weather conditions. The property owners will not be obligated to refund any portion
of rental fee in the event of failure of appliances, whirlpool, hot tub, central
heat and air, any public utilities including satellite or cable TV. If there happens
to be a problem with any appliance, hot tub, heat/air, electric, etc., please
contact us as soon as possible. We will do our best to take care of the problem,
but you are responsible for your complete reservation once it has been made and
confirmed.
Cancellations
Pigeon
Forge Chalets & Cabin Rentals has a no-refunds policy. If for any reason
you should need to cancel, your notification must be received by phone by Pigeon
Forge Chalets & Cabin Rentals 48 business hours or more prior to your arrival
date so that the reservation, for that specific cabin, may be transferred to another
date within the year for an additional $50 fee. Any transfer made within 48 hours
of the arrival date will be charged an additional $100 fee. The remaining balance
will become due at the time of transfer. Reservations may only be transferred
one time. NO CANCELLATIONS OR REBOOKINGS ON DISCOUNTED RESERVATIONS, TRANSFERRED
RESERVATIONS AND/OR HOLIDAY RESERVATIONS.
Cleaning
Do
I need to clean my cabin before I leave? No you need not clean your cabin. All
we ask is that you run dishes in the dishwasher, put dirty towels in the tub and
remove trash from the cabin.
National
Holidays
A
national holiday is any date in which banks, post offices, state and government
offices and schools are closed. These include, but are not limited to: New Year's
Day (1/1), Easter Sunday, Independence Day (7/4), Thanksgiving, Christmas Eve
(12/24) and Christmas Day (12/25). PLEASE NOTE: Any reservation with an arrival
date or departure date which falls on a national holiday will incur an additional
$30 non-refundable fee.
Drinking
Water
Is
the drinking water safe? All cabin water is supplied by wells. Although most people
use the drinking water without problems, we strongly recommend that pregnant women
and small children refrain from doing so. If you are sensitive to minerals in
well water, please exercise caution and consider bringing your own drinking water.
Neither cabin owners nor management are responsible for any adverse reactions
to cabin water. | 
